After shipment, there will be no tracking for about 5-7 days, and logistics information will be updated upon arrival in the destination country. There is a return service available. If there are any customs duties, it is recommended that the recipient pay them in a timely manner to avoid the package being destroyed due to long-term unclaimed. Billing method: The larger of volumetric weight and actual weight, volumetric weight=(length CM x width CM x height CM)/7000; Size limit: One side should not exceed 120cm, and the sum of three sides should not exceed 150cm.

• The loss or damage of the package during the transportation of the package by the third-party logistics provider is beyond the control of Sugargoo. Sugargoo will not be responsible for the corresponding compensation, but will actively assist you in making compensation.
• Compensation applications will not be accepted in the following cases:
• Confiscated goods, fasteners, unpacking damage caused by customs reasons, etc.
• The user cannot cooperate with customs clearance/provide wrong address and other reasons caused by their own reasons
• Damage of fragile items in transit
• The logistics track shows that it has been successfully delivered to the correct address
• Political reasons, natural disasters and other irresistible factors that belong to the third-party logistics provider's disclaimer clause